Chatbot AI

Use AI to empower Chatbots and make your robots smarter

Difference between AI and process

Traditional process patterns need to be triggered in a specific way, such as through keywords or specific buttons. The pattern is relatively fixed and cannot answer user questions that are not preset. However, AI can provide more accurate and "smart" responses to user questions through large-scale model calculations based on the relevant information you upload and configure. In addition, you can continuously optimize the answers of AI through Knowledge Base and suggestion modules, making AI more in line with your business logic and improving your Chatbot efficiency.

How to configure AI tailored for business

1. Enter the settings interface under the AI menu, and first configure the personality and dialogue rules of AI according to your needs

   1. Configure the job responsibilities of AI. You can choose whether AI is mainly responsible for pre-sales reception or after-sales services.

   2. Configure the work content of AI, click the View Examples button at the top right of the text box to fill in the system prompt words, or refer to the structure for self-writing of work content

   3. Note: If your customer base only uses a single language, taking English as an example, you can fill in "always answer customer questions in English" in the job content.

   4. Configure the chat style of AI, you can choose one style from professional, relaxed, and humorous

   5. Configure company information. In this field, enter relevant information about your company, such as industry, Main Business, main products, etc., to provide AI with your company background, enrich its knowledge reserves, and better answer customers' related questions

   6. Configure the prompt message content when the AI response is slow. As it may take a long time for the large model to process some problems, in order to bring a better experience to your customers, you can configure the AI to automatically reply a prompt message when it exceeds a specific time. Please wait for the customer.

   7. After completing the initialization settings of AI, you can click the save button below and debug it in the preview test window on the right. You can imitate potential users and have a conversation with AI

1. Configure Knowledge Base

   1. Click Add Knowledge button. Knowledge Base currently supports uploading multi-format documents, online data (web pages), and knowledge content in Q & A format.

   2. Select the document and click Next to upload your Knowledge Base document.

   3. Select Q & A, click Next to customize your Q & A, enter the questions you expect - the answers are correct

   4. Select the online data, click next, you can enter the webpage link that needs to be crawled for data, support two crawling modes: only this webpage or drill down pages containing webpages, set the update frequency, and click ok to start data crawling

   5. After uploading or crawling Knowledge Base, it will be displayed in the list. You can filter by the filter items above, and click on the specific item to display its details.

1. Configuration suggestions: Questions that AI cannot answer will be recorded on this page. You can provide the expected answer for a single question or merge multiple similar questions. After the configuration is completed, you can find your suggestions in the Q & A type of Knowledge Base

Chatbot overall settings

1. In Settings, you can set the name of the Chatbot and configure whether it answers users' questions through AI or processes. When you only enable process answering, the Chatbot will answer users' questions with traditional process configuration logic, and when you enable AI answering, the Chatbot will be given the ability of AI and interact with users according to your AI related configuration in the above process. Note that when both buttons are turned on at the same time, process answering will take precedence over AI answering .

2. You can also configure how Chatbot will act when it cannot understand user intent

   1. No response. Chatbot will not respond to this option

   2. Automatic reply. Selecting this option will automatically reply to questions that cannot be understood based on the reply content you configured

   3. Transfer to manual processing. Select this option and Chatbot will transfer the session to manual processing. In this case, if necessary, you can configure Chatbot to automatically send a message to the user before transferring, prompting the user to wait