Subscription Expiration and 15-day Buffer Period
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Before your subscription expires, you will receive a reminder email. You can go to the corresponding interface of the system through the subscription link in the email to renew your plan. At the same time, a floating notification will also appear at the top of the system page, reminding you that your subscription is about to expire.
Before the expiration, if the number of user accounts or Chatbots in your account exceeds the package limit for the next cycle, we will pop up a dialog box for users who have the right to manage "Settings" - "Users and Teams", allowing them to choose which user accounts and Chatbots they want to keep after the expiration（prioritize keeping Active or Pending Users according to the creation time, as well as Chatbots that have been bound to WhatsApp business numbers).
After the subscription expires, the excess user accounts and Chatbots will be set to "inactive" status. Inactive user accounts cannot log in to this tenant, and inactive Chatbots cannot be deployed for customer reception. In addition, you will lose the generative AI points, translation characters, data storage duration, permissions for custom roles, permissions for advanced assignment rules and customer support service of the original plan.
After your subscription expires, you will enter a 15-day buffer period. During this period, we will temporarily keep your expired user accounts and Chatbot configuration information for you.You can restore your user seats, Chatbot, and data storage rights by renewing or upgrade the plan during this period.You will receive a reminder email before the end of the buffer period, and you can go to the corresponding interface of the system through the subscription link in the email to renew your subscription. At the same time, a floating notification will also appear at the top of the system page, reminding you that the buffer period is about to end.
After the buffer period ends, the data of your rights such as the inactive seats, Chatbot configurations, and the duration of data storage in the original package will no longer be saved for you. Even if you renew your subscription after the buffer period ends, data cannot be restored. Therefore, to avoid affecting your business, please go to the subscription page to renew your subscription in time.For the quotations and product/service lists of each version of the commercial plan, please refer to:
