Send Utility Messages via WhatsApp
1. Create a WhatsApp Message Template
Log in to your YCloud account
Click Home > Templates > + Add Template

Select Utility Category, and name the template and choose the template language
Note: The template name must be unique. Names only support lowercase letters a-z, 0-9, and underscores (_). Once submitted, it cannot be changed.

Enter the content to be sent
Note: Utility messages are used for sending account updates, order updates, alerts, and other important information, including but not limited to:
Change/Update Transactions: i.e.: Your password has changed/ Your order has been dispatched
Account/Billing/Payment Notifications: i.e.: Your payment has been accepted/ Your payment has failed

Click Submit & wait for approval
If the template is not approved, you can request a review
2. Send Utility Messages
Visit the YCloud backend, click to visit
As shown below, click + Add campaign to create and send

Click to view API Docs
Frequently Asked Questions
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