Send Utility Messages via WhatsApp

Sending utility messages via WhatsApp has significant advantages, including guaranteed delivery, higher read and response rates, and the ability to take action directly within the conversation.

1. Create a WhatsApp Message Template

• Log in to your YCloud account

• Click Home > Templates > + Add Template

• Select Utility Category, and name the template and choose the template language

  • Note: The template name must be unique. Names only support lowercase letters a-z, 0-9, and underscores (_). Once submitted, it cannot be changed.

• Enter the content to be sent

Note: Utility messages are used for sending account updates, order updates, alerts, and other important information, including but not limited to:

• Change/Update Transactions: i.e.: Your password has changed/ Your order has been dispatched

• Account/Billing/Payment Notifications: i.e.: Your payment has been accepted/ Your payment has failed

• Click Submit & wait for approval

  • If the template is not approved, you can request a review

2. Send Utility Messages

• Send via Campaign Tool

Click to view the detailed tutorial

• Visit the YCloud backend, click to visit
• As shown below, click + Add campaign to create and send

• Send Notification Messages via API

Click to view API Docs

Frequently Asked Questions