# Send Utility Messages via WhatsApp

{% hint style="info" %}
Sending utility messages via WhatsApp has significant advantages, including guaranteed delivery, higher read and response rates, and the ability to take action directly within the conversation.
{% endhint %}

## 1. Create a WhatsApp Message Template

* [Log in ](https://www.ycloud.com/console/#/entry/login)to your YCloud account
* Click Home > Templates > + Add Template

<figure><img src="/files/nJDO38bFR5KlvwHNUoDS" alt=""><figcaption></figcaption></figure>

* Select Utility Category, and name the template and choose the template language
  * Note: **The template name must be unique**. Names only support lowercase letters a-z, 0-9, and underscores (\_). Once submitted, it cannot be changed.

<figure><img src="/files/RMEtgEwFLteUKZFCe7Ag" alt=""><figcaption></figcaption></figure>

* Enter the content to be sent

{% hint style="warning" %}
Note: Utility messages are used for sending account updates, order updates, alerts, and other important information, including but not limited to:

* Change/Update Transactions: i.e.: Your password has changed/ Your order has been dispatched
* Account/Billing/Payment Notifications: i.e.: Your payment has been accepted/ Your payment has failed
  {% endhint %}

<figure><img src="/files/r9V1u6tNx0d2fLB2CrAS" alt=""><figcaption></figcaption></figure>

* Click Submit & wait for approval
  * If the template is not approved, you can [request a review](https://business.facebook.com/accountquality/)

## 2. Send Utility Messages

* #### Send via Campaign Tool

{% hint style="info" %}
Click to view the [detailed tutorial](broken://pages/jvCjAdVkX3V6L9gO2OF0)
{% endhint %}

* Visit the YCloud backend, [click to visit](https://www.ycloud.com/console/?redirect=/edit/getting-started#/app/dashboard/getStarted)
* As shown below, click + Add campaign to create and send

<figure><img src="/files/Eem1yi4o1tdPLqpF7Bu4" alt=""><figcaption></figcaption></figure>

* #### Send Notification Messages via API

> Click to view [API Docs](https://docs.ycloud.com/reference/introduction)

## Frequently Asked Questions


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