# Send Utility Messages via WhatsApp

{% hint style="info" %}
Sending utility messages via WhatsApp has significant advantages, including guaranteed delivery, higher read and response rates, and the ability to take action directly within the conversation.
{% endhint %}

## 1. Create a WhatsApp Message Template

* [Log in ](https://www.ycloud.com/console/#/entry/login)to your YCloud account
* Click Home > Templates > + Add Template

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Ft7qRNaV2PITJJYTGVHOq%2Fimage%20(189).png?alt=media&#x26;token=6e94bef9-1d32-4c6d-9288-9f4a77b133c4" alt=""><figcaption></figcaption></figure>

* Select Utility Category, and name the template and choose the template language
  * Note: **The template name must be unique**. Names only support lowercase letters a-z, 0-9, and underscores (\_). Once submitted, it cannot be changed.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fyl3BIjKuAMCBWDC8xozv%2Fimage%20(208).png?alt=media&#x26;token=b24811e7-a60b-41ab-9e68-6a4e395abbd6" alt=""><figcaption></figcaption></figure>

* Enter the content to be sent

{% hint style="warning" %}
Note: Utility messages are used for sending account updates, order updates, alerts, and other important information, including but not limited to:

* Change/Update Transactions: i.e.: Your password has changed/ Your order has been dispatched
* Account/Billing/Payment Notifications: i.e.: Your payment has been accepted/ Your payment has failed
  {% endhint %}

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fnpv78o1z8Rsl5UisWUZZ%2Fimage%20(210).png?alt=media&#x26;token=7d8d2ee8-b9bb-4bff-8fa6-412fe6e61495" alt=""><figcaption></figcaption></figure>

* Click Submit & wait for approval
  * If the template is not approved, you can [request a review](https://business.facebook.com/accountquality/)

## 2. Send Utility Messages

* #### Send via Campaign Tool

{% hint style="info" %}
Click to view the [detailed tutorial](https://helpdocs.ycloud.com/help-center/quick-start/broken-reference)
{% endhint %}

* Visit the YCloud backend, [click to visit](https://www.ycloud.com/console/?redirect=/edit/getting-started#/app/dashboard/getStarted)
* As shown below, click + Add campaign to create and send

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Foas2StalE9BfLRez4MZU%2Fimage%20(211).png?alt=media&#x26;token=74a5cc29-7c98-4a60-9ff9-6bdc2df34f2e" alt=""><figcaption></figcaption></figure>

* #### Send Notification Messages via API

> Click to view [API Docs](https://docs.ycloud.com/reference/introduction)

## Frequently Asked Questions