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  • Welcome to YCloud Docs
  • 🆙Update Log
  • 🚀Quick Start
    • Create a WhatsApp Business API Account
    • Send Verification Code via WhatsApp
    • Send Utility Messages via WhatsApp
    • Acquire More Customers (CTWA)
    • Marketing via WhatsApp
    • Customer Support via WhatsApp
  • ✅WhatsApp Basics
    • WhatsApp Business Account (WABA)
    • WhatsApp Account Structure
    • Phone Numbers
    • Messages
    • Message Templates
      • Authentication Message Templates
        • Copy Verification Code Authentication Template
        • One-Click Autofill Authentication Template
        • Zero-Click Authentication Template
      • Catalog Template
      • Carousel Template
      • Coupon Code Template
      • Location Request Template
      • Limited-Time Offer Template
      • Multi-Product Message Template
    • WhatsApp Flows
      • Create WhatsApp Flows
      • Send WhatsApp Flows
      • Analyse WhatsApp Flows
    • Business Verification
    • Green Tick Verification
    • Compliance Information
      • Opt-in to Subscribe to WhatsApp
      • Opt-out of Unsubscribing from WhatsApp
  • 💡WhatsApp Accounts Management
    • Create a WhatsApp API Account
      • Create WABA via Embedded Sign-up
      • Add Numbers
      • Number Migration
    • Template Management
      • Create Template
        • Create WhatsApp Flows Template
        • Create WhatsApp Pay Template
        • AI generates marketing templates
      • Copy Template
      • Template Data Statistics
    • Phone Number Management
      • Phone Number Nickname Settings
      • Phone Number Profile Settings
      • Conversation Assignment Rules
      • Automation
      • Bot Reception Settings
      • Chat Links
    • Account Disabling and Handling
    • Data Analysis
  • 📫Inbox
    • Inbox Introduction
    • Quick start with Inbox
    • Admin Guide
    • Agent/Sale Guide
    • Initiate New Chat
    • Company Canned Response
    • Conversation Tags
    • Conversation Logs
    • Message Translation
    • Inbox Data Analysis
    • Inbox Mobile Client
    • Best Practices
      • How Sales Teams Use Inbox
      • How Service Teams Use Inbox
  • 📘Contact
    • Contact Management
    • Create/Import Contacts
    • Contact Grouping
    • Bulk Operations
    • Unsubscribe List
    • Contact Settings
      • Contact Attribute Settings
      • Contact Tag Settings
      • Contact Event
    • Owner Assignment Settings (Agent/Sales Assignment)
  • 🎯Campaign
    • Create a WhatsApp Marketing Campaign
    • Track Button Clicks
    • Analyze Campaign Data
  • 🧩Journey
    • Journey Introduction
    • Create a Journey
    • Components and Features Introduction
      • Trigger
      • Send Template
      • Message Status Rule
      • Add Tag
      • Wait
    • Journey Best Practice
  • 🤖Chatbot
    • What is Chatbot
    • Create a Chatbot
    • Create a Flow
    • Chatbot Components
      • Trigger
      • Ask a Question
      • Send Messages
      • Agent Takeover
      • Unsubscribe
      • Branch
      • Send Shopify orders
    • Chatbot AI
    • Analyse Chatbot Data
    • Best Practices
      • Automatically Add Customers to Unsubscribe List
  • 📢CTWA (Click to WhatsApp Ad)
    • CTWA Introduction
    • Connect Facebook Ad Account
    • Create Click to WhatsApp Ad (CTWA)
    • Receive CTWA Visitors
    • CTWA Analysis
    • Conversion API (CAPI)
  • 🛒Shop
    • Shop Overview
    • Install Shop
    • Shipping Settings
    • Payment Settings
    • Product
    • Order
  • 💰WhatsApp pay
    • Overview
    • Link Your Payment Account
    • Send order detail & checkout button message
    • Update order status
  • 🔌Integrations
    • Channels
      • Global SMS
        • Getting Started
        • SMS Basic Principles
        • SMS Features
          • API Interface
          • SMPP
          • Mass Messaging
          • Sender ID
      • Verify
        • Getting Started
        • Verification Features
          • Verification Message Templates
          • Security Settings
          • Verification Analysis
          • Custom OTP
        • Best Practices for Verification
          • Best Practices
          • Verification Channel Selection
          • Verification via WhatsApp
          • Preventing Fraud and Invalid Registrations
      • Email
        • Getting Started
        • Basic Principles
        • Email Features
          • Domain Configuration
          • Sending Emails via API
          • Monitoring and Optimization
        • Best Practices for Email
          • Separate Marketing Subdomain
          • Warm-up Sending
    • Coupons
      • Coupon Tool Usage
    • E-commerce
      • Shopify
        • Checkout abandon
        • COD order confirmation
        • Order canceled/fulfilled
        • Shopify Best Practice
    • MM Lite API
    • Freshdesk
  • ⚙️Account Management
    • Enterprise Account Information
    • Users and Teams
    • Personal Preferences Settings
    • Security and Privacy
  • 💰Pricing and Billing
    • WhatsApp Conversation Billing Rules
    • Amount Freezing and Unfreezing
    • Billing and Recharge
    • Low Balance Alert
    • Subscription Expiration and 15-day Buffer Period
  • 👐Partnership
    • Partner Documentation
  • 🆘Support
    • YCloud Support Team
    • Meta Support
    • Frequently Asked Questions
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On this page
  • Security Strategy Design
  • Data Security
  • Communication Security
  • System Reliability
  • Infrastructure Security

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  1. Account Management

Security and Privacy

At YCloud, we are committed to data security and privacy protection.

At YCloud, safeguarding customer privacy and data security is our unwavering commitment. We approach every detail that could affect you with meticulous care, leveraging our professional team and robust mechanisms to fortify an impenetrable defense for your data security and privacy protection.

Security Strategy Design

YCloud employs a defense-in-depth approach, implementing multi-layered security measures across the organization. Our security strategies are driven not only by compliance and regulatory requirements but also by industry best practices such as OWASP Top 10 and CIS Critical Security Controls and threat intelligence. We are continuously refining our existing security controls.

Data Security

YCloud utilizes various DataStores to store data and ensure its security. Each DataStore configuration adheres to best practices for data security and recovery.

When data within the platform is replicated across multiple service clusters, should a server in one service cluster fail, processing will switch to a backup server in another service cluster, minimizing service interruption impacts.

Our disaster recovery strategy combines data snapshots and daily full backups to ensure multiple copies of data are available for recovery. Snapshots are designed to provide a quick recovery mechanism, with recovery possible within minutes. Full backups are used when snapshots cannot restore the data.

Communication Security

All communications between web clients and YCloud servers are protected using the TLS (1.0, 1.1, 1.2) protocol with strong cipher suites.

All pages on YCloud are securely loaded via HTTPS.

System Reliability

Each service in YCloud's microservices architecture is distributed across multiple servers running in different data centers. These services communicate with each other via APIs to reduce interdependencies. Each update is tested in the corresponding test environment before deployment.

YCloud also leverages a global Content Delivery Network (CDN) to distribute content to the nearest location to users, ensuring fast and consistent access no matter where you are.

Infrastructure Security

We utilize security products such as HIDS and WAF to ensure your data security, protecting your information with top-tier infrastructure security measures.

For other related content, please refer to:

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Last updated 10 months ago

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