Create a Chatbot

Step 1: Create a Chatbot

Go to YCloud > ChatBot, Click "Create Chatbot" and select the type of chatbot you want to create. Then set up the basic configuration for the ChatBot:

The configuration may vary depending on the type of chatbot you choose. Please refer to specific help doc for different types of agents.

AI Agent

Rule-based Agent

Step 2: Configure the Chatbot to Take Over a WhatsApp Number

It is recommended to configure this step after completing the configuration of the Chatbot

Operation path: Enter WhatsApp accounts > Settings > Assignment

In priority 3 assign to, choose Chatbot and then in the second blank choose the Chatbot you want to assign to.

Copy a Chatbot

For the Chatbot copy function, click the [Copy] button on the right side of the Chatbot you want to copy

Fill in the configuration such as the name for the copied Chatbot in the pop-up window. Specific configuration may vary depending on the type of Chatbot you are copying.