Create a Chatbot
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Go to > ChatBot, and set up the basic configuration for the ChatBot:
ChatBot Name
How will the ChatBot respond when it does not understand the customer's intent?
Do not reply to the customer
Auto-reply with a message (text message/media message/interactive message)
After setting up the Chatbot configuration, click Ok to complete the creation
Operation path: Enter WhatsApp accounts > Settings > Assignment
Select Chatbot, and click + Add a Chatbot
Select a created Chatbot, and configure the takeover time for the Chatbot. During the configured time, the conversation will be prioritized for the Chatbot to reply.
After configuration:
It is recommended to configure this step after .
