AI Suggestions

Configure Suggestions

In the [Suggestions] module, the AI will cluster similar questions that could not be answered during the conversation with the customer into a list of questions

You can click on a specific question to view details, and enter your expected answer for questions that AI cannot answer for the time being. After selecting "Add as a new Q&A", the Q&A will be added to the Knowledge Base to continuously optimize the efficiency and quality of AI answers. You can easily switch directly between questions in the list via the bottom left corner. For questions you believe have no value for answering, you can choose to reject the question