Analyse Chatbot Data

YCloud supports viewing detailed trigger data for Chatbot.

Guide: Log in to your YCloud account > Chatbot > Flows > Analytics

Here, two dimensions of Chatbot analysis data will be provided:

View the Number of Flow Triggers

In the Flow Overview, you can see how many times the flow has been triggered based on filters such as time and user country. You can browse a line chart of Flow triggers and view basic information about the users who triggered the flow.

View Information on Button Triggers

In the Reply logs, you can view detailed information about button triggers within the "Ask a question" component of this flow, helping you understand the specific needs of the user in this flow. Additionally, you can click "Export" in the top right corner to export the data for further analysis and statistics on user behavior.