Analyse Chatbot Data
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YCloud supports viewing detailed trigger data for Chatbot.
Guide: Log in to your YCloud account > Chatbot > Flows > Analytics
Here, two dimensions of Chatbot analysis data will be provided:
In the Flow Overview, you can see how many times the flow has been triggered based on filters such as time and user country. You can browse a line chart of Flow triggers and view basic information about the users who triggered the flow.
In the Reply logs, you can view detailed information about button triggers within the "Ask a question" component of this flow, helping you understand the specific needs of the user in this flow. Additionally, you can click "Export" in the top right corner to export the data for further analysis and statistics on user behavior.
