Business Verification

Prepare and verify your BM account to send unlimited messages on WhatsApp daily.

Business Verification is a process designed to verify whether a BM account belongs to a legitimate organization. If you have not completed Business Verification, there will have some restrictions when using the WhatsApp Business API, including:

• Each phone number can initiate conversations with 250 unique customers in a rolling 24-hour period.

• A maximum of 2 phone numbers can be registered.

After completing business verification and the display name review, your business has the opportunity to quickly lift the following restrictions:

• Expand business-initiated conversations to more customers: starting from 1,000 unique customers in a rolling 24-hour period, each phone number could gradually increasing to 10,000 > 100,000 > Unlimited.

• Respond to unlimited customer-initiated conversations.

• Request to become an Official Business Account (OBA).

• Register additional phone numbers (up to 20 per BM).

Starting April 2024, after meeting message quality standards and completing the display name review, businesses can display their name in chats to enhance customer trust without business verification. Please refer to the Meta documentation: https://developers.facebook.com/docs/whatsapp/messaging-limits#open-1k-conversations-in-30-days

*Please note that this feature is being rolled out gradually by Meta. We are not yet sure if it will apply to businesses.

Preparation for Business Verification

Materials	Requirement	Example
An official website	HTTPS encrypted The company name is displayed on the website	https://www.ycloud.com Display the company name on the websit: © 2024 YCloud International Pte. Ltd. All rights reserved
An official document containing the legal name of the business. business license company bylaws Enterprise tax registration certificate.	The file must include the full name of the company, its address, and its telephone number
Email address (required when you choose to use email address for business verification)	Email's domain must be same as your website. Aim to collect the verification code in order to prove that the website belongs to you.	[e-mail]

Verification Process

If you are an admin of the Business Manager account, you can start verifying your business by following these steps:

1. Initiate Verification

Go to the “Security Center” of the Business Manager platform. If you do not see the "Verify" button, visit YCloud and complete the embedded sign-up process.

2. Submit Organizational Information

Provide your organization's name, address, phone number, and website.

Best Practices

• The company name/address you fill in must match the name/address on the proof document.

• The phone number can be a personal mobile number (but the company cannot be verified by phone number in subsequent steps).

• The submitted website must have text content proving domain ownership, for example, by entering "belongs to company ABC" in the footer, which must match the company name you filled in.

3. Choose a Verification Method

Email Choose a method to verify the authenticity of your company: Email, Phone call, Text message, or Domain verification.

Best Practices

• Recommend email verification. your email address's domain must match the submitted website's domain (www.mypage.com >> [e-mail]).

• Domain verification is the second recommended method of verification..

3.1Email verification

3.2 Domain verification

Visit the domain verification page, and add a domain. eg. ycloud.com

Copy the meta-tag code and install it to the header of your website.

Click the "Verify domain" after completing the installation

Back to the Business verification page and choose the "Domain verification"

4. Upload Proof Documents

Upload documents to prove your business is registered. These documents must show your company's legal name and address or phone number.

5. Wait for Verification Results

After submitting for verification, a decision can be made in 2 working days generally. You will be notified once the review is completed. If you receive confirmation that you have passed verification, no further action is required.

Frequently Asked Questions

Unable to pass verification or verification takes too long

This is a fully internal process managed by Meta. As YCloud, we cannot check or update your verification status or expedite the process.

If you encounter issues after submitting for verification, troubleshoot why your business cannot be verified.

Verification button not available

You can create a WABA through YCloud first, and the verification button will appear.

Is BM Business Verification the same as the Green Tick Verification (OBA Verification )?

No. The Green Tick Verification (OBA Verification) is a number visibility verification under WABA.

Facebook Documentation

For more information about Business Verification process, please refer to the Facebook official documentation:

https://www.facebook.com/business/help/2058515294227817?id=180505742745347https://www.facebook.com/business/help/1095661473946872?id=180505742745347https://www.facebook.com/business/help/159334372093366www.facebook.com