# Overview

WhatsApp Pay can help merchants collect payments from customers in the WhatsApp app, enabling scenarios such as order reminders and shopping cart abandonment.

{% hint style="info" %}
This feature is currently available only to businesses and users in **India** and requires integration with specific third-party payment platforms: BillDesk, Razorpay, PayU, and Zaakpay. WhatsApp Pay enables businesses to facilitate transactions directly within WhatsApp.
{% endhint %}

## Use case

Let’s explore how businesses can use WhatsApp Pay to remind consumers to complete their orders.

1. **Scenario**: A consumer places an order on the merchant's website but delays payment.
2. **Action**: The merchant applies a discount to the order and sends the consumer a message via WhatsApp using an **Order Details** template. The message includes the updated discounted order details (Image 1).
3. **Consumer Interaction**: The consumer receives the message, taps the **View and Pay** button, and reviews the detailed order information (Image 2).
4. **Payment Completion**: After confirming the order, the consumer clicks the **Continue** button, which triggers the payment interface within WhatsApp (Image 3). The consumer then selects their preferred payment method to complete the transaction.

This streamlined process ensures a seamless payment experience for consumers while helping businesses reduce cart abandonment and boost sales.

<figure><img src="/files/EYQwLitoikGD6TkX1GuR" alt=""><figcaption></figcaption></figure>

## Get started with WhatsApp Pay

{% content-ref url="/pages/sDTbs03mRUHs0y97vryy" %}
[Link Your Payment Account](/help-center/whatsapp-pay/link-your-payment-account.md)
{% endcontent-ref %}

{% content-ref url="/pages/3u2KalzpCfSOa0OrI2Pu" %}
[Send order detail & checkout button message](/help-center/whatsapp-pay/send-order-detail.md)
{% endcontent-ref %}


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