# Overview

WhatsApp Pay can help merchants collect payments from customers in the WhatsApp app, enabling scenarios such as order reminders and shopping cart abandonment.

{% hint style="info" %}
This feature is currently available only to businesses and users in **India** and requires integration with specific third-party payment platforms: BillDesk, Razorpay, PayU, and Zaakpay. WhatsApp Pay enables businesses to facilitate transactions directly within WhatsApp.
{% endhint %}

## Use case

Let’s explore how businesses can use WhatsApp Pay to remind consumers to complete their orders.

1. **Scenario**: A consumer places an order on the merchant's website but delays payment.
2. **Action**: The merchant applies a discount to the order and sends the consumer a message via WhatsApp using an **Order Details** template. The message includes the updated discounted order details (Image 1).
3. **Consumer Interaction**: The consumer receives the message, taps the **View and Pay** button, and reviews the detailed order information (Image 2).
4. **Payment Completion**: After confirming the order, the consumer clicks the **Continue** button, which triggers the payment interface within WhatsApp (Image 3). The consumer then selects their preferred payment method to complete the transaction.

This streamlined process ensures a seamless payment experience for consumers while helping businesses reduce cart abandonment and boost sales.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fm1AzavwPBoz5PVa4lygG%2Fimage.png?alt=media&#x26;token=d84ba250-d649-4433-b5ca-46d6be9b4278" alt=""><figcaption></figcaption></figure>

## Get started with WhatsApp Pay

{% content-ref url="link-your-payment-account" %}
[link-your-payment-account](https://helpdocs.ycloud.com/help-center/whatsapp-pay/link-your-payment-account)
{% endcontent-ref %}

{% content-ref url="send-order-detail" %}
[send-order-detail](https://helpdocs.ycloud.com/help-center/whatsapp-pay/send-order-detail)
{% endcontent-ref %}