Frequently Asked Questions

This page addresses common issues you may encounter while using YCloud and WhatsApp Business API products.

YCloud Payment Methods

We support online WeChat and credit card top-ups; for offline corporate bank transfers, please contact your business manager for the payment account.

Embedded Sign-Up Related

If an error occurs in the embedded sign-up pop-up, we recommend consulting the Embedded Sign-Up Error Documentation to resolve the issue.

Embedded sign-up error responses come directly from Facebook's servers, over which we have no control, and we do not have access to any support logs for this process.

Display Name Related

The display name should be related to the company or brand name you use for your WhatsApp Business API service. You can click here for detailed naming rules. To modify it, you can click here to view and edit.

Official Business Account (Green Badge Verification) Related

Please click here for the verification guide.

WABA/Number Migration Related

Please click here for details.

WhatsApp Business Messaging Policy Related

You can click here to view WhatsApp messaging policies.

WhatsApp Template Message Review Related

Reviewed by Meta, the review process typically takes one business day.