# Meta Support

## For specific Meta-related topics, you must contact Meta Support directly

This includes Meta Business Manager and Meta access issues, for which you must contact Meta Direct Support.

{% hint style="info" %}
Direct Support is a private support channel that connects businesses with specific support teams at Facebook to provide specific business products and services, including but not limited to Facebook Business Partners, Facebook Platform, and Instant Articles. Not all users have access to Direct Support.
{% endhint %}

{% hint style="info" %}
For security reasons, we do not support Meta Business Manager access issues or recovery. If you cannot access your Meta Business Manager account, you must contact Meta Support to regain account access.
{% endhint %}

## Example Issues and Solutions

| Related Issue                                                          | Solution                                                                                            |
| ---------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------- |
| Meta Business Manager related issues                                   | Contact [Meta Direct Support](https://www.facebook.com/business/help/182669425521252)               |
| Personal Facebook account disabling issues                             | Click [here](https://www.facebook.com/help/103873106370583?helpref=uf_share) for support            |
| Account, Page, or Meta Business Manager account ad restrictions issues | Click [here](https://www.facebook.com/business/help/975570072950669?id=434838534925385) for support |

## Check the following status page in case of major incidents at the Meta level

{% embed url="<https://metastatus.com/whatsapp-business-api>" %}

{% hint style="info" %}
This status page is managed by Meta. We have no control over the events reported here.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdocs.ycloud.com/help-center/support/meta-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.