Rule-based Agent
No Al, just simple flow-based Agentsbehavior, ideal for routine tasks
What is a Rule-based agent?
If your business needs are met with a straightforward workflow, a rule-based agent is an excellent choice. Containing no AI components, it operates simply by triggering chatbot responses from keywords or message buttons. Additionally, you can configure its basic settings, such as a welcome message, auto-close timer, and fallback behavior.
How to configure a rule-based agent?
Profile
Avatar and name
You can set up the agent's name and avatar as you need.
What should the Chatbot do when it doesn’t understand the user’s intent?
You can also configure how Chatbot will act when it cannot understand user intent
No response. Chatbot will not respond to this option
Automatic reply. Selecting this option will automatically reply to questions that cannot be understood based on the reply content you configured
Transfer to manual processing. Select this option and Chatbot will transfer the conversation to manual processing. In this case, if necessary, you can configure Chatbot to automatically send a message to the user before transferring, prompting the user to wait
How long should the Chatbot wait before closing the conversation
After the chatbot sends a message, if the customer doesn't reply for longer than the configured time, the session will automatically close. The default time is 10 minutes.
Welcome message sent at the start of a conversation
The welcome message of the AI agent is an automated message sent to users at the beginning of each conversation it handles. You can configure here some messages that you would like users to see immediately after an incoming message, supporting plain text, media, or interactive types of messages.
Build flows of Chatbot in a visual editor and let it interact with customers on WhatsApp.
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