What is Chatbot

Your Future Digital Employee

Take a look at your future digital employee here!

Chatbot is a powerful tool that integrates both AI-powered intelligent agents and rule-based workflow bots. It can handle a wide range of tasks, from simple keyword-triggered responses to complex operations like order inquiries and updating external databases, regardless of your business process complexity. By automating repetitive customer interactions and well-defined procedures, it significantly boosts your support team's efficiency and reduces costs. This makes it an essential member of your future digital workforce.

Value

• AI-powered smart agent: Beyond fixed-trigger workflows, you can cultivate an intelligent digital employee by configuring modules for intent recognition, knowledge bases, and AI action guides. This entity is not only available 24/7 to handle a high volume of repetitive, common questions but can also manage complex, well-defined tasks. Its ability to interact with your external databases transforms it into a truly capable AI-powered digital worker.

• Cost Reduction and Efficiency Increase: Using Chatbots can reduce operational costs for businesses. Especially for routine, repetitive tasks and inquiries, Chatbots can automate replies, helping to reduce labor costs while increasing response efficiency.

• Instant Response: Chatbots can respond to customer questions instantly and operate 24/7 to provide service without human intervention. This greatly enhances user experience and offers more convenient and efficient service.

• Reduced Waiting Time: Compared to human customer service, Chatbots can reduce customer waiting times. Once a user triggers a BOT keyword, the Chatbot's automated reply is activated to address the customer's issues and needs.

• Multi-task Handling: Chatbots can handle messages from multiple customers simultaneously, without the limitations of human resources, thus efficiently resolving issues from different customers and improving response speed

• Statistical Data and Analysis: By tracking the number of times a Chatbot is triggered and the interactions between customers and the Chatbot, businesses can collect frequent questions and needs from customers, providing valuable insights for further product optimization.

To help you better understand the functions and keywords of Chatbot, we have listed some common professional terms and vocabulary below, to facilitate more efficient use of YCloud's Chatbot.

Common Chatbot Terms

Trigger

Keyword trigger. When a user starts a conversation with the company's WhatsApp account, entering a keyword corresponding to the Chatbot will trigger the corresponding Chatbot flow.

Chatbot Flow

Chatbot Flow refers to the process of how a chatbot interacts with users and handles their inputs.

Variables

Variables that store and track information. By using variables, Chatbots can more efficiently engage in dialogue with users and adjust automated replies based on different situations.