# WhatsApp Calling in Inbox

To help businesses communicate more effectively with customers, WhatsApp voice calling has been integrated into the Inbox. For an overview of WhatsApp Calling, please refer to:

{% content-ref url="../calling/overview" %}
[overview](https://helpdocs.ycloud.com/help-center/calling/overview)
{% endcontent-ref %}

This article focuses on how to make and receive voice calls with customers directly from the Inbox.

## Invite Customers to Call in

When text messages are not sufficient during a conversation, you can invite the customer to start a voice call, allowing you to resolve issues faster and more efficiently.

{% hint style="info" %}
Inbound calls are free of charge.
{% endhint %}

### 1. Send a Call Invitation

Entry point:

Click WhatsApp Calling > Ask customer to call

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fiem4zrl05Ov94E9U692X%2Fimage.png?alt=media&#x26;token=9ce87f1f-96f3-4a47-8c22-dfb35af9390a" alt=""><figcaption></figcaption></figure>

Enter the reason for the call. After confirming the information, click Send.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fogl9ijcqqpmfAHULCvdK%2Fimage.png?alt=media&#x26;token=69ed830a-a041-4753-9fbc-3fd331aaa22c" alt=""><figcaption></figcaption></figure>

Once sent, the customer will receive a call invitation message on their phone, as shown below. The customer can initiate the call by tapping the Call button.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FFlppwwA58Iai5VMtOmNi%2Fimage.png?alt=media&#x26;token=fdf7a757-99b8-4eda-918a-a60e87c4b196" alt=""><figcaption></figcaption></figure>

#### 2. Answer an Incoming Call

When the customer starts a voice call using the invitation link you sent, you will see a notification in the Inbox.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FT4xStqXhzLVNG8rw5R7e%2Fimage.png?alt=media&#x26;token=f91f1e05-c427-45cc-9682-1e6c22db7902" alt=""><figcaption></figcaption></figure>

Click Answer to accept the call and start the conversation.

##

## Make an Outbound Call

Before making an outbound call, you must have permission to place calls using the business phone number. Please refer to the [relevant documentation](https://helpdocs.ycloud.com/help-center/calling/overview#outbound-calling-permissions) for more details.

⚠️ Outbound voice calls are chargeable.

For pricing details, please visit: <https://www.ycloud.com/pricing#price-table>

### 1. Request for Calling permission

Entry point:

Click WhatsApp Calling > Call out

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2F4omWfeGUYFYDs0fQIkYa%2Fimage.png?alt=media&#x26;token=10fb2a59-5a2a-43af-b5a4-1c0aacd327ac" alt=""><figcaption></figcaption></figure>

YCloud will guide you to first send a call request message to the customer.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FJQRpCzmDeFujvOnrXoq8%2Fimage.png?alt=media&#x26;token=844f02e7-a2af-4cf1-ba2f-13615afd2b60" alt=""><figcaption></figcaption></figure>

### 2. Receive Authorization

Once the customer grants permission, you will receive a system notification in the Inbox.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FT3ZzkutKg9MGZrNXhK1K%2Fimage.png?alt=media&#x26;token=e59251b3-610a-4b46-9aa6-32f1faf74a50" alt=""><figcaption></figcaption></figure>

### 3. Start the Ountbound Call

After authorization is granted, click the Call out button again to initiate the outbound voice call.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2F2HKxr0RGVZ9scHbTwlTE%2Fimage.png?alt=media&#x26;token=4492ad0c-50fb-4248-8a2d-74baff1a724c" alt=""><figcaption></figcaption></figure>

### View Call Records

Open the Call Records panel on the right-hand side of the Inbox to view detailed call logs, including call status and duration.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fk5UwVupAuaF1XrC03HMb%2Fimage.png?alt=media&#x26;token=a7148285-2f4f-4685-9e65-1ecfc71dbd97" alt=""><figcaption></figcaption></figure>


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