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On this page
  • Before Selling
  • Order Creation
  • Order Operation
  • 1. Order Fulfillment (Shipping)
  • 2. Marking Orders as Paid
  • 3. Order Cancellation
  • 4. Refunds & Returns

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  1. Shop

Order

This article explains how to manage orders in Shop.

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Last updated 22 days ago

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Before Selling

Required Setup

Ensure your store is fully configured:

Order Creation

When communicating with customers in Inbox, you can directly share product links if they show interest:

  1. Open the chat with the customer.

  2. Click the menu → Select "Send a Product" → Choose the product and send.

Customer’s Purchase Process:

  • Clicks the product link → Selects SKU → "Buy Now" → Enters shipping address → Places order.

Currently Supported Payment Methods:

  • COD (Cash on Delivery)

Order Operation

After receiving an order, focus on these key tasks:

1. Order Fulfillment (Shipping)

Products fall into two categories: Physical and Digital.

Physical Products

To ship an order:

  1. Locate the order.

  2. Click "Ship" → Enter shipping details.

Digital Products

Digital product fulfillment cannot be undone. Proceed with caution.

  • Once the customer purchases a digital product, click "OK" to confirm delivery.

  • The system will automatically mark it as "Shipped".

2. Marking Orders as Paid

For Cash on Delivery (COD), payment is collected offline.

  • Once you confirm receiving payment, manually mark the order as "Paid".

  • Click "OK", and the status will update from "Pending" to "Paid".

3. Order Cancellation

If an order no longer needs fulfillment, you can cancel it.

4. Refunds & Returns

To process a refund or return:

  1. Click "Refund" or "Return".

  2. fill in :

    • Refund amount

    • Reason

    • Notes (Optional, visible only to you)

Tips

  • The refund amount and reason will be visible to the customer.

  • The "Note" field is private (customer cannot see it).

After saving, refund/return details will appear in the order summary (see example below).

🛒
know more about payments
Order Fulfillment (Shipping)
Marking Orders as Paid
Order Cancellation
Refunds & Returns
Install a store
Add products
Set up shipping
Configure payment methods