Order
This article explains how to manage orders in Shop.
Before Selling
Order Creation
When communicating with customers in Inbox, you can directly share product links if they show interest:

Open the chat with the customer.
Click the menu → Select "Send a Product" → Choose the product and send.
Customer’s Purchase Process:
Clicks the product link → Selects SKU → "Buy Now" → Enters shipping address → Places order.
Currently Supported Payment Methods:
COD (Cash on Delivery)
Order Operation
After receiving an order, focus on these key tasks:
1. Order Fulfillment (Shipping)
Physical Products
To ship an order:
Locate the order.
Click "Ship" → Enter shipping details.

Digital Products

Once the customer purchases a digital product, click "OK" to confirm delivery.
The system will automatically mark it as "Shipped".
2. Marking Orders as Paid
For Cash on Delivery (COD), payment is collected offline.

Once you confirm receiving payment, manually mark the order as "Paid".
Click "OK", and the status will update from "Pending" to "Paid".
3. Order Cancellation
If an order no longer needs fulfillment, you can cancel it.

4. Refunds & Returns
To process a refund or return:
Click "Refund" or "Return".
fill in :
Refund amount
Reason
Notes (Optional, visible only to you)
After saving, refund/return details will appear in the order summary (see example below).

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