Order

This article explains how to manage orders in Shop.

Before Selling

Required Setup

Ensure your store is fully configured:

• Install a store

• Add products

• Set up shipping

• Configure payment methods

Order Creation

When communicating with customers in Inbox, you can directly share product links if they show interest:

1. Open the chat with the customer.

2. Click the menu → Select "Send a Product" → Choose the product and send.

Customer’s Purchase Process:

• Clicks the product link → Selects SKU → "Buy Now" → Enters shipping address → Places order.

Currently Supported Payment Methods:

• COD (Cash on Delivery)

know more about payments

Order Operation

After receiving an order, focus on these key tasks:

• Order Fulfillment (Shipping)
• Marking Orders as Paid
• Order Cancellation
• Refunds & Returns

1. Order Fulfillment (Shipping)

Products fall into two categories: Physical and Digital.

Physical Products

To ship an order:

1. Locate the order.

2. Click "Ship" → Enter shipping details.

Digital Products

Digital product fulfillment cannot be undone. Proceed with caution.

• Once the customer purchases a digital product, click "OK" to confirm delivery.

• The system will automatically mark it as "Shipped".

2. Marking Orders as Paid

For Cash on Delivery (COD), payment is collected offline.

• Once you confirm receiving payment, manually mark the order as "Paid".

• Click "OK", and the status will update from "Pending" to "Paid".

3. Order Cancellation

If an order no longer needs fulfillment, you can cancel it.

4. Refunds & Returns

To process a refund or return:

1. Click "Refund" or "Return".

2. fill in :

   • Refund amount

   • Reason

   • Notes (Optional, visible only to you)

Tips

• The refund amount and reason will be visible to the customer.

• The "Note" field is private (customer cannot see it).

After saving, refund/return details will appear in the order summary (see example below).