COD order confirmation

Using WhatsApp for COD (Cash on Delivery) order confirmation helps businesses reduce fake orders: and save costs.

Once a COD order is placed, send an auto WhatsApp message to the buyer asking to confirm the order. After the buyer replies to the confirmation message, YCloud will tag the "confirmed" or "canceled" orders on Shopify.

Step1 Visit Shopify journey

Click edit

Step2 Edit the campaign

Step2.1 Choose sender

Choose a WhatsApp business phone number as a sender, note that the template you wanna send should be on this WABA.

Step2.2 Choose template

Note that the template must contain at least 1 quick reply button.

If the template contains variables, you can choose variables from Shopify for replacement.

Step 2.3 Choose the "Confirm" button

When the user clicks the button, YCloud will tag the Shopify order as “Confirmed.”

Step 2.4 Choose the "Canceled" button (optional)

When the user clicks the button, YCloud will tag the Shopify order as “Canceled.”

Step 2.5 Set the send time

Set when this message should be sent after the COD order is placed.

Step 2.6 Set the tracking time

After the tracking time has passed, the customer can no longer confirm or cancel the order.

(Optional) Tag the un-replied order "Not reply"

Step 2.7 Save the campaign

Step 3 Active the campaign

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