Carousel Template

This document introduces the carousel template and its usage.

Carousel templates can only be created; they can be sent via API.

Carousel templates allow you to send a marketing template message with a set of Carousel cards that can be viewed in a horizontal scrolling view:

When a user clicks on a store URL link provided by a merchant, they are redirected to their default browser, which causes them to leave WhatsApp. If you want users to view more products within WhatsApp, you can use a Carousel template. Carousel templates are only available for marketing template messages.

Carousel Media Cards

A Carousel template consists of body text and Carousel Media Cards. Each Carousel Media Card consists of a header, body text, and buttons. The rules for each component are as follows:

• The number of Carousel Media Cards is limited to 2 to 10.

• Header types can only be images or videos.

Each card must contain one "Visit Website" button. Users can optionally add one more button; button types include quick reply, make a phone call, and visit the website. Each card can contain a maximum of two buttons.

All cards added to a Carousel template must have the same component type, including the following rules:

• Header type.

• Number and type of buttons.

Create a Carousel template

You can create a Carousel template in YCloud's Template.

First, select the Media card carousel template in the Marketing Templates directory.

Then, fill in the body text and cards in sequence.

Before filling in the cards, select the card format, such as: header , button.

⚠️ Please ensure that the media type you upload in each card title is consistent.

💡 You can send carousel templates by calling the API.