# Freshdesk

Freshdesk is a ticketing system. After linking your Freshdesk account, you can directly create Freshdesk tickets in the Inbox workspace.

## Step1: Install YCloud app on Freshdesk app store.

Login to your Freshdesk account, visit Admin page, search App and click the APPs in Support Operations.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2F5nJWllEUt4OBXYYCdyO0%2Fimage.png?alt=media&#x26;token=b4baefc9-e96a-436d-8164-bfdb8959741f" alt=""><figcaption></figcaption></figure>

Find YCloud app to install

## Step2: Connect YCloud account to the Freshdesk account.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FkUpXt7h5On6sPfm60DvS%2Fimage.png?alt=media&#x26;token=9f65b69e-701d-4a0f-aaee-041ff60c1c0b" alt=""><figcaption></figcaption></figure>

Find your Admin key and Freshdesk URL on profile sttings

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FLk237kaYEStZ8AIOqtKT%2Fimage.png?alt=media&#x26;token=5a3adec2-729c-4119-a7bb-1b3cd8560a42" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FEQStfV29AvamtfJtonsP%2Fimage.png?alt=media&#x26;token=4f69134e-8047-4c94-8b7c-ac5dc345c17f" alt=""><figcaption></figcaption></figure>

## Step3: Configure your form ticket

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Flp16kCg1gzXmv2SjoSDh%2Fimage.png?alt=media&#x26;token=684a9b1f-65f7-4067-aa93-f8c1986c301f" alt=""><figcaption></figcaption></figure>

## Step4: Create your ticket on Inbox

Visit [Inbox](https://www.ycloud.com/console/#/app/inbox/chat) on YCloud.

When you need to create a ticket for issue follow-up during customer communication, you can quickly open the customer information and create a ticket in the Freshdesk section.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FtrQovCx1qeEnToXbDUMN%2Fimage.png?alt=media&#x26;token=a946a67d-cf22-4743-93f1-3eab0f305d5b" alt=""><figcaption></figcaption></figure>

Fill in the information and click submit.

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2Fayws5ahjtw4v4Ph0VLAU%2Fimage.png?alt=media&#x26;token=44b7192e-ff80-4003-bceb-eae3caaf1ffe" alt=""><figcaption></figcaption></figure>

View the tickets

<figure><img src="https://3466127247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSIAnjLP6KQY5rvyuaq5K%2Fuploads%2FGubBIzCRsccPhMDevqXd%2Fimage.png?alt=media&#x26;token=b085d602-05d7-46c8-8d71-2a635e8bdc9f" alt=""><figcaption></figcaption></figure>


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