# Receive CTWA Visitors

## Welcoming Visitors via Inbox <a href="#id-jie-dai-ctwa-de-fang-ke-tong-guo-inbox-jie-dai-fang-ke" id="id-jie-dai-ctwa-de-fang-ke-tong-guo-inbox-jie-dai-fang-ke"></a>

When a user clicks on CTWA, the customer will open the conversation window with the company's WhatsApp Business account to start a dialogue. At this point, you must be able to see the visitor's messages in real-time and respond promptly.

**YCloud Inbox is a real-time chat console** that you can connect to your WhatsApp Business account, and you can invite your sales or customer service team to join in managing visitor conversations, and tag visitors based on the depth of the conversation or customer intent.

We provide a detailed step-by-step guide to help you get started with Inbox:

{% embed url="<https://ycloud-team.gitbook.io/help-center/~/changes/IqNHz5fsbvP791RHlujH/inbox/inbox-jie-shao>" %}

<figure><img src="/files/lgmXvscz8MVs0cMImUGD" alt=""><figcaption><p>YCloud Inbox</p></figcaption></figure>

## Welcoming Visitors with ChatBot <a href="#id-jie-dai-ctwa-de-fang-ke-shi-yong-chatbot-jie-dai-fang-ke" id="id-jie-dai-ctwa-de-fang-ke-shi-yong-chatbot-jie-dai-fang-ke"></a>

You can also use **YCloud's intuitive no-code drag-and-drop builder to create your own WhatsApp bot**, as it's impossible to guarantee that we'll always be at our computers.

There are two common modes for WhatsApp chatbots:

1. All new visitors are initially greeted by the chatbot, and are transferred to a human agent when necessary.
2. The chatbot only greets visitors during non-working hours.
3. The chatbot only greets visitors when all human agents are offline.

We provide a simple image example. For more details, refer to the detailed tutorial:

{% embed url="<https://ycloud-team.gitbook.io/help-center/~/changes/IqNHz5fsbvP791RHlujH/chatbot/shen-me-shi-chatbot>" %}

<figure><img src="/files/JSqj5aS9fJjVZ3XeXGGS" alt=""><figcaption><p>YCloud Chatbot</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdocs.ycloud.com/help-center/ctwa-click-to-whatsapp-ad/receive-ctwa-visitors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.