Receive CTWA Visitors

Once you have successfully set up a Click to WhatsApp ad campaign to generate traffic and leads, visitors will initiate conversations with you via WhatsApp. As an official WhatsApp Business Solutions

Welcoming Visitors via Inbox

When a user clicks on CTWA, the customer will open the conversation window with the company's WhatsApp Business account to start a dialogue. At this point, you must be able to see the visitor's messages in real-time and respond promptly.

YCloud Inbox is a real-time chat console that you can connect to your WhatsApp Business account, and you can invite your sales or customer service team to join in managing visitor conversations, and tag visitors based on the depth of the conversation or customer intent.

We provide a detailed step-by-step guide to help you get started with Inbox:

Inbox Introduction | Help Centerycloud-team.gitbook.io

YCloud Inbox

Welcoming Visitors with ChatBot

You can also use YCloud's intuitive no-code drag-and-drop builder to create your own WhatsApp bot, as it's impossible to guarantee that we'll always be at our computers.

There are two common modes for WhatsApp chatbots:

1. All new visitors are initially greeted by the chatbot, and are transferred to a human agent when necessary.

2. The chatbot only greets visitors during non-working hours.

3. The chatbot only greets visitors when all human agents are offline.

We provide a simple image example. For more details, refer to the detailed tutorial:

What is Chatbot | Help Centerycloud-team.gitbook.io

YCloud Chatbot