Company Canned Response
Quickly respond to customers using canned responses to maximize service efficiency
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Quickly respond to customers using canned responses to maximize service efficiency
Last updated
Was this helpful?
After serving customers for a few days, you'll notice that you use the same greetings or farewells each time, or there are certain common questions that frequently arise.
Therefore, we introduced canned responses to reduce repetitive work. This allows you to save frequently sent messages as templates and quickly use them in chats with shortcuts. Managers have the access to company canned responses. Once preset, company canned response can be used by all members in Inbox.
Inbox manager/Admin can create/modify account-wide quick replies. To add a new preset response, follow these steps.
Click into the Inbox Settings menu in Inbox, and choose the canned response sub-menu.
Click the button and a new canned response will be created, and you need to fill in the content as shown.
Shortcode
Write a shortcode that you can easily remember, a phrase or word to invoke the canned response. Each shortcode must be unique and is limited to a maximum of 150 characters.
Content
Enter the message you want to save as a template. The content supports adding tags and 1 attachment. The content is limited to a maximum of 1024 characters.
Save the Canned Response.
Click the save button at the bottom to save the canned response. If you click cancel, the record will not be saved.
After saving, you can click the red delete button to delete the record.
Invoke the canned response. In the chat input box, type “/”, this symbol needs to be at the beginning of the chat box, not following text content. This will display a list of all preset responses. The left side is the list of canned responses, and the right side is the content preview.
Step 2: Select the canned response. You can select from the list on the left with your mouse, or simply type the shortcode (if you remember it). Then, switch the selection with the up and down keys on your keyboard, press Enter, and your text editor will fill in the response.
