Quick start with Calling

Know about basic about Calling

Calling

Orange Area: Filter, Authorization Area

Customer Service Online Status: Set the current status to "Away" or "Available for Service". When set to the "Away" status, calls will not be automatically assigned.

Browser Authorization: When not authorized, a button labeled "Authorize" will appear here. Click it to authorize the browser's microphone and audio permissions to answer calls.

Filtering Area: Quickly filter Calling calls by assignment status

Function Area: Click on Calling logs below to view historical call records

Green Area: Calling List Area

Queue Area: Displays the current calls in the queue, allows viewing the current specific number of queued calls, and clicking can expand the drawer for specific call information

Call status filter: Supports viewing "All" or "Missed" calls

Call time filter: Supports filtering calls for "Today", "Yesterday", and "Last 30 days"

Calling List: Displays all call data corresponding to the selected filter criteria. Click on a specific call to view its details

Purple Area: Operating Area

Chat Switching Area: Supports switching between the Calling call and Inbox chat interfaces by switching tabs, facilitating operations such as customer service staff supplementing feedback information

Call Details: Displays detailed information about the current call, including the answering agent, call time, call type, call status, and other information

Calling Tags: Displays the call tags for the current call, allowing customer service representatives to manually add them during or after the call

Call Summary: A summary of the call content. Supports manual addition by customer service during or after the call

Yellow Area: Customer Details

Display detailed information about the user related to the current conversation, such as name, avatar, contact information, etc., and add tags to the user. Modify contact attributes