# YCloud Support Team ## Business Hours Team business hours: 10:00 A.M. ——10:00 P.M.; based on the UTC/GMT+08:00 (East Eight Zone) time zone ## Response Team | Customer | Communication Channels | Response Time | | ------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------- | | Customers without a business manager |
  1. Enter the YCloud official website, find the conversation icon in the lower right corner, and initiate communication with our online customer service
  2. Contact us via email:
| <30 minutes | | Customers with a business manager | If you have any questions, you can directly consult your corresponding business manager | <15 minutes | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://helpdocs.ycloud.com/help-center/support/ycloud-support-team.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.