# YCloud Support Team

## Business Hours

Team business hours: 10:00 A.M. ——10:00 P.M.; based on the UTC/GMT+08:00 (East Eight Zone) time zone

## Response Team

| Customer                             | Communication Channels                                                                                                                                                                                                                                                                                                             | Response Time |
| ------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------- |
| Customers without a business manager | <ol><li>Enter the <a href="https://www.ycloud.com/">YCloud official website</a>, find the conversation icon in the lower right corner, and initiate communication with our online customer service</li><li>Contact us via email: <a href="mailto:service@ycloud.com?subject=Business%20partner"><service@ycloud.com></a></li></ol> | <30 minutes   |
| Customers with a business manager    | If you have any questions, you can directly consult your corresponding business manager                                                                                                                                                                                                                                            | <15 minutes   |