Send order detail & checkout button message

Create an order detail & checkout template

Visit Templates page and create a single product checkout template or WhatsApp order details template.

Send message

YCloud provides two methods for sending single product and order details messages, as shown below.

1. Send via API

Use send message api

Please click to see the request example

2.Send via Journey

Automatically send the checkout abandon message to your clients.

1. Set the trigger when you want to send a detailed message about the order. e.g. when the shopify checkout created.

1. Add a Send templates component and choose the order details template message

1. Save and activate the Journey

When this event happens, it will automatically trigger this Journey.

Receive the orders

1. Receive the order paid webhook

If you are sending WhatsApp Pay messages via API, you need to use this webhook to listen for user payment events. Subscribe to this Webhook

You receive updates via webhooks when the status of the user-initiated transaction changes. It occurs when payment status changes to captured (when the payment is successfully completed), or pending (when the user attempted but yet to receive success transactions signal).

Sample:

{
  "id": "evt_eEkn26qar3nOB8md",
  "type": "whatsapp.payment.updated",
  "apiVersion": "v2",
  "createTime": "2024-10-10T07:08:00.000Z",
  "whatsappPayment": {
    "wabaId": "WABA-ID",
    "referenceId": "<reference-id>",
    "status": "captured | pending",
    "transactions": [
      {
        "id": "<transaction-id>",
        "type": "billdesk | payu | razorpay | zaakpay",
        "status": "pending | success | failed",
        "createdTimestamp": 1728544066000,
        "updatedTimestamp": 1728544066000,
        "amount": {
          "value": 21000,
          "offset": 100
        },
        "currency": "INR",
        "methodType": "upi | card | wallet | netbanking",
        "error": {
          "code": "error-code",
          "reason": "error-reason"
        }
      }
    ]
  }
}

2. Check the payment status here on WhatsApp Pay