Reactive AI Agent

Triggered by the client's inbound messages, ideal for solving questions in real time.

What is a reactive AI agent?

A reactive AI agent can be configured to respond to inbound messages by assuming predefined roles such as lead acquisition, shop assistant, customer support, or a custom role tailored to your needs. By carefully setting up the agent's profile, providing comprehensive guidelines, and enriching its knowledge base and manuals, it becomes highly capable of handling common, repetitive inquiries. Furthermore, it can even manage complex data-interaction tasks, thereby significantly boosting the efficiency of your customer service operations.

How to configure AI tailored for business

General

General settings for the reactive AI agent.

Profile

Setup the personality and the conversation rules of Chatbot to meet the requirements of customized brand services.

In Profile, you can set the avatar, name of the reactive AI agent and choose the role for it:

• Lead acquisition: A lead acquisition agent can help you with automatically capturing and qualifying potential customer information through conversational AI. By providing 24/7 instant responses and reducing manual effort, it increases conversion rates, improves lead quality, and ensures no opportunity is missed.

• Shop assistant: An AI-powered shop assistant robot enhances the retail experience by guiding customers to their desired products instantly. It can answer questions about features, availability, pricing, and promotions. By understanding customer needs, it provides personalized recommendations, suggests complementary items, and even directs shoppers to the correct aisle.

• Customer service: A customer service robot provides instant, 24/7 automated support to resolve common inquiries and issues. It handles frequent tasks like tracking orders, processing returns, answering FAQs, and troubleshooting basic problems. By using AI to understand customer intent, it offers immediate solutions or efficiently escalates complex cases to human agents with full context.

• Custom agent: Customize the role of the AI agent according to your business needs.

Guidance

To help you get started with AI guidance, we have preliminarily categorized the guidance

Knowledge

The Knowledge of AI, add the knowledge you think AI needs to learn and understand, as the material library for AI's answers.

Knowledge base

Enable the AI to learn knowledge, automatically answer common questions, and perform repetitive tasks, allowing your team to focus on business growth.

Suggestions

To enhance AI's ability to answer customer questions, it is advisable to provide relevant knowledge for these unaddressed queries.

Manuals

Flows

Build flows of Chatbot in a visual editor and let it interact with customers on WhatsApp.

Actionbooks

Break down the process into steps and help AI learn how to manage complex tasks.