AI Profile

Avatar, name and role

What should the Chatbot do when it doesn’t understand the user’s intent?

You can also configure how Chatbot will act when it cannot understand user intent

1. No response. Chatbot will not respond to this option

2. Automatic reply. Selecting this option will automatically reply to questions that cannot be understood based on the reply content you configured

3. Transfer to manual processing. Select this option and Chatbot will transfer the conversation to manual processing. In this case, if necessary, you can configure Chatbot to automatically send a message to the user before transferring, prompting the user to wait

How long should the Chatbot wait before closing the conversation

After the chatbot sends a message, if the customer doesn't reply for longer than the configured time, the session will automatically close. The default time is 10 minutes.

Welcome message sent at the start of a conversation

The welcome message of the AI agent is an automated message sent to users at the beginning of each conversation it handles. You can configure here some messages that you would like users to see immediately after an incoming message, supporting plain text, media, or interactive types of messages.