WhatsApp Business App Coexistence
Unlock advanced API messaging capabilities without leaving the WhatsApp Business App
What is WhatsApp Coexistence
This means your WhatsApp Business API and WhatsApp Business App can now co-exist together!
Onboarding a number already in use with the WhatsApp Business App for API access allows both the API and the app to operate on the same phone number, so businesses can take advantage of API functionalities such as large-scale messaging, Chatbot AI and workflows and Journey-based customer operations while retaining the option to send messages directly through the WhatsApp Business App.
This feature is perfect for teams looking to transition to API-based workflows while continuing to use their existing app.
Why use WhatsApp Coexistence
Scenario 1: If your employees need to communicate with users using a work computer during the day and continue the conversation seamlessly via the app in the evening.
✅ Corresponding benefits: Messages will be mirrored between the mobile App and the API. That is:
Messages sent via the API will appear in the WhatsApp Business App.
Messages sent via the App will appear in the Cloud API conversation history, which you can check on computers.
Scenario 2: If you want to use features like bulk marketing messages, intelligent chatbot auto-replies, Journey-based customer engagement, and other advanced functionalities while maintaining access through the mobile app.
✅ Corresponding benefits: WhatsApp Coexistence allows you to use all these advanced API features while retaining one-to-one messaging in the app.
Scenario 3: If you already have an active number in WhatsApp Business App and want to skip the hassle of registering a new API number.
✅ Corresponding benefits: Seamlessly connect your WhatsApp Business App number and use API functionalities without deleting your original WhatsApp Business account.
Noteworthy Info
Country Limitations
This feature will not be available for business in these countries (as identified by Business App phone number): India, UK, EEA, Turkey, Japan, Nigeria, Australia, Philippines, South Korea, South Africa and Russia.
Requirement
To use this feature, you must be using WhatsApp Business app version 2.24.17 or higher.
Pricing
Function comparison after binding
The following table describes features available to business customers who have been onboarded to Cloud API, as well as any changes to WhatsApp Business app functionality post-onboarding.Note: Media messages (such as those containing images, videos, and audio) that are more than 14 days will not be able to be synchronized.
How it works?
Click Connect WhatsApp Business App button to connect your number.
In this case, choose WhatsApp Business App Number, then authorize your account according to the instructions in the pop-up window. Select connect your existing WhatsApp Business App to enter your WhatsApp Business app phone number.
And you will be presented with a QR code and instructions to check for a new WhatsApp Business app message.
The WhatsApp message instructs you to use the app to scan the QR code displayed in Embedded Signup. Tapping the button and you will be given the option to share your WhatsApp Business app messaging history with us.
After completing the authorization, if you authorize the synchronization of your chat history, we will immediately start synchronizing your chats. Please keep the WhatsApp Business App open during synchronization and note that new messages will only appear in Inbox after the synchronization is done.
You'll see a special icon to indicate that this number is from the WhatsApp Business App.
Last updated
Was this helpful?
