Send Shopify orders

Automatic Shopify Order Lookup & Response. When a customer inquires about their Shopify order details, this component can automatically search for their order in your Shopify store and respond with the relevant order information.

Before using this component, you need to install the YCloud app in your Shopify store.

Best Practices

1. Use natural language recognition triggers to identify the customer’s intent and confirm whether they want to check their Shopify order.

2. Once the intent is confirmed, automatically search for orders using the customer’s WhatsApp phone number and return the relevant order details.

3. If no order is found using the WhatsApp phone number, use the Ask Question component to request the customer’s order ID.

4. After obtaining the order ID, retrieve the Shopify order details and provide the information to the customer.

5. If still can not find any order, transfer the conversation to a live agent using the Agent Takeover component.

Component Settings

Search Method:

• Search by Customer’s WhatsApp Number – The system automatically searches for Shopify orders using the customer’s WhatsApp number.

• Search by Order ID – Requires using the Ask Question component to collect the order ID and save it as the “Order ID” field.

Number of Orders to Send

When multiple orders are found in Shopify, you can configure how many order details to return.

Supported range: 1–50

Order Details to Send

You can customize the order details to be sent by inserting Shopify fields into the response. Supported order data fields include:

1. order_id

2. order_status

3. order_link

4. item_number

5. order_amount

6. product_name

7. shop_name

8. total_discounts

9. tracking_url

10. tracking_company

11. tracking_id

12. currency