Chatbot Training
Last updated
Last updated
In Chatbot, you can not only create multiple flows but also train them. The article will introduce how to train your Chatbot in the YCloud.
Guidance: Select corresponding chatbot > Click Knowledge
Here, you can create some basic question-and-answer pairs or upload website links. By using the uploaded websites and Q&A information, the Chatbot will learn from this content to improve its responses to users' questions.
We recommend uploading knowledge data in a single default language and avoiding the mixing of multiple languages within the same knowledge base.
Reason: To ensure the system can effectively process multilingual queries.
Mechanism: During interactions, the chatbot automatically detects the user's query language, translates it into the knowledge base's default language for retrieval, and then translates the content back into the user's language for the response.
Uploading Q&A and the website may not always fully resolve user issues, and there will still be cases where the chatbot cannot answer user questions. In the "Train" section, the chatbot’s inability to answer customer questions will be displayed. You can add answers to these questions in the "Add answer" section. This way, the next time a user asks the same question, the chatbot will reply with the pre-set response you’ve provided.
