Phone Number Nickname Settings
YCloud supports setting different nicknames for each number, making it easier to allocate and manage personnel. This is particularly useful for companies where customer service or sales teams manage numbers separately, allowing administrators to better allocate and manage staff.
The number nickname setting will only be displayed to the enterprises in the YCloud backend and will not be shown to customers. If you want to modify the display name for customers, please refer to the display name settings.
Steps
Log in to your YCloud account > WhatsApp account > Click the purple icon next to the account name.
Enter the nickname for the number, and click OK to save it. If you need to delete the nickname, remove it and click OK to save, and the number will revert to its original state without a nickname.
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