Send Utility Messages via WhatsApp
Sending utility messages via WhatsApp has significant advantages, including guaranteed delivery, higher read and response rates, and the ability to take action directly within the conversation.
1. Create a WhatsApp Message Template
Log in to your YCloud account
Click Home > Templates > + Add Template
Select Utility Category, and name the template and choose the template language
Note: The template name must be unique. Names only support lowercase letters a-z, 0-9, and underscores (_). Once submitted, it cannot be changed.
Enter the content to be sent
Note: Utility messages are used for sending account updates, order updates, alerts, and other important information, including but not limited to:
Change/Update Transactions: i.e.: Your password has changed/ Your order has been dispatched
Account/Billing/Payment Notifications: i.e.: Your payment has been accepted/ Your payment has failed
Click Submit & wait for approval
If the template is not approved, you can request a review
2. Send Utility Messages
Click to view the detailed tutorial
Visit the YCloud backend, click to visit
As shown below, click + Add campaign to create and send
Click to view API Docs
Frequently Asked Questions
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