What is Chatbot
Chatbot is an automated process robot developed by YCloud based on WhatsApp. By recognizing the content of customer messages, it can conduct automatic conversations, or tag customers, unsubscribe, etc
Value
Cost Reduction and Efficiency Increase: Using Chatbots can reduce operational costs for businesses. Especially for routine, repetitive tasks and inquiries, Chatbots can automate replies, helping to reduce labor costs while increasing response efficiency.
Instant Response: Chatbots can respond to customer questions instantly and operate 24/7 to provide service without human intervention. This greatly enhances user experience and offers more convenient and efficient service.
Reduced Waiting Time: Compared to human customer service, Chatbots can reduce customer waiting times. Once a user triggers a BOT keyword, the Chatbot's automated reply is activated to address the customer's issues and needs.
Multi-task Handling: Chatbots can handle messages from multiple customers simultaneously, without the limitations of human resources, thus efficiently resolving issues from different customers and improving response speed
Statistical Data and Analysis: By tracking the number of times a Chatbot is triggered and the interactions between customers and the Chatbot, businesses can collect frequent questions and needs from customers, providing valuable insights for further product optimization.
To help you better understand the functions and keywords of Chatbot, we have listed some common professional terms and vocabulary below, to facilitate more efficient use of YCloud's Chatbot.
Common Chatbot Terms
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