πUpdate Log
This document is the update log for the YCloud platform.
July 17, 2024
Launch the Journey
We are proud to introduce our brand-new marketing automation toolβJourney.
Built on the WhatsApp platform, this automation marketing tool is designed to help businesses drive revenue growth and operational efficiency. It allows marketers to focus on developing strategies rather than dealing with tedious operations. Let the strategy run on its own, delivering the right message to the right customer at the right time.
Personalized Customer Journeys: Build customer journeys with a visual interface, no coding required. You can precisely plan and optimize interactions based on customer preferences and behaviors.
Real-Time Accurate Triggering: Journey uses event-based triggers to send customized WhatsApp messages to customers at the most appropriate moments, whether it's for registration, purchases, or changes in personal attributes. This enhances marketing effectiveness and boosts conversion rates.
Shopify Integration: Journey connects with your Shopify store, enabling you to use YCloud's pre-built Journey templates to automatically send WhatsApp reminders for abandoned carts within minutes.
Reduce Customer Complaints and Protect Your WhatsApp Account: Journey only sends messages to customers triggered by specific events, ensuring each message is relevant and minimizing unnecessary complaints and risks. This helps maintain the safety and stability of your WhatsApp account.
Common Marketing Automation Strategies:
Welcome New Contacts: Automatically greet and engage new contacts with personalized messages.
Abandoned Cart Reminders: Send reminders to customers who have left items in their shopping cart without completing the purchase.
Automated Customer Re-engagement: Reconnect with customers who have become inactive or lost interest.
Celebrate Customer Birthdays: Send special offers or greetings to customers on their birthdays.
Collect Customer Feedback: Automatically request feedback from customers after interactions or purchases.
Send Order Confirmations Automatically: Provide immediate confirmation and details of orders to customers.
Encourage Customer Reviews: Automatically prompt customers to share their reviews and feedback on your products or services.
Whether youβre looking to enhance customer interactions, increase sales conversions, or streamline operational processes, we hope Journey can provide you with a tailored solution.
If you need any assistance, please feel free to contact our support team, and we will guide you through the entire process.
Chatbot AI Launch: Explore Enhanced Service Intelligence
This upgrade focuses on leveraging artificial intelligence to enhance performance. You can configure smart and powerful chatbots within minutes to resolve 50% of customer issues immediately, providing your clients with a more intelligent and personalized service experience.
New Feature Highlights:
Natural Language Understanding Triggers: Previously, Chatbot responses relied on keyword triggers, which sometimes failed to match customer expressions accurately, leading to incorrect responses. Now, with YCloud, Chatbots support natural language understanding triggers, allowing them to more accurately interpret user text and intent. This enhances the precision of Chatbot Flows and improves response coverage.
Knowledge Learning and Application: Previously, YCloud Chatbot was limited by preset triggers and processes. Now, with the introduction of advanced AI language models, you can upload your own knowledge base links or Q&A documents. The Chatbot can quickly analyze and learn from these resources, independently understanding messages sent through WhatsApp. It can extract relevant information from the knowledge base within a controlled scope and generate smooth, coherent responses, effectively handling user queries outside of predefined processes.
We have deployed it on the official YCloud WhatsApp account, and you can scan the QR code below to experience the conversation. Notably, it has already learned all the knowledge of the YCloud platform. When you have usage questions, you can not only contact our support team but also directly ask it for answers.
WhatsApp Number: +1 833 627 4849
Video Demo:
Due to the costs associated with using AI language models, we have not made this update available to all customers to avoid unnecessary resource wastage.
However, we encourage more business customers to test it. We will provide the first batch of testers with a free and substantial usage quota for their daily customer interactions. Please contact our support team to learn more.
July 11, 2024
WhatsApp will update the prices for Utility and Marketing conversations in August and October respectively.
Our vision is to make WhatsApp the primary way for businesses and people to communicate. We will continue to invest to ensure WhatsApp maintains a healthy ecosystem, providing a good experience for users and powerful performance for businesses.
Utility conversation fees β From August 1, 2024, we will lower the prices to stay competitive with other channels and encourage businesses to bring more end-to-end post-purchase customer journeys to WhatsApp.
Marketing conversation fees β From October 1, 2024, we will update the prices in specific markets as part of more frequent price updates to reflect demand and the value of marketing messaging.
β From WhatsApp
Now, the YCloud Team provides a detailed interpretation of this price update:
Price Update on August 1, 2024
Utility conversation prices are significantly reduced in most countries/regions except Indonesia, with the maximum reduction reaching 92%.
Combined with WhatsApp's 24-hour conversation billing mechanism (no additional charges for same-type messages), WhatsApp will become the most cost-effective medium for notification reminders.
Price Update on October 1, 2024
Marketing conversation fees are adjusted in a small range, with some increases and some decreases;
The countries/regions with reduced prices include the UK, with a reduction of 25%;
The countries/regions with increased prices are:
India increased by 8.08%
Saudi Arabia increased by 11.07%
United Arab Emirates increased by 12.94%
In addition, WhatsApp emphasizes that they may update prices more frequently in the future (up to once per quarter) to adapt to market changes.
For this price adjustment, YCloud will follow suit.
(Since WhatsApp has not specified the exact time of the price change, and to avoid billing discrepancies due to different time zones, the specific time of the billing price change will be determined by YCloud, and the update will be displayed on the YCloud Pricing Page)
If you wish to obtain the new pricing in advance, please contact YCloud's business team.
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