Order canceled/fulfilled

When the order status is changed to cancel/fulfilled, automatically remind customers through WhatsApp.

These two types of message settings are the same. This article takes the order canceled as an example to introduce.

Step1: Visit Shopify Journey

Step2: Set the details

Sender: which WhatsApp business phone number to send message.

Send template: choose a template

Step3: Save and active the Journey

Step4: Logs

Click logs to check.