Multi-Product Message Template

This document introduces Multi-Product Message (MPM) templates, their uses, and how to create them.

Multi-Product Message templates only support API creation and sending

MPM templates can be used to initiate marketing conversations. They allow you to showcase up to 30 products from your e-commerce catalog (divided into up to 10 sections) in a single message.

Customers can browse products and sections within the message, view detailed information for each product, add and remove products from their cart, and submit their cart to place an order. The order is then sent to you via a webhook.

Requirements

To create and use MPM templates, you must have an e-commerce product catalog with inventory and connect it to your WhatsApp Business account.