> For the complete documentation index, see [llms.txt](https://helpdocs.ycloud.com/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocs.ycloud.com/help-center/zh/zhi-chi/ycloud-zhi-chi-tuan-dui.md).

# YCloud支持团队

## 营业时间

团队营业时间：10:00 am ——10:00 pm；以UTC/GMT+08:00（东八区）时区为准

## 响应团队

| 客户        | 沟通渠道                                                                                                                                                                                                 | 响应时间  |
| --------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- |
| 暂无商务经理的客户 | <ol><li>进入<a href="https://www.ycloud.com/">YCloud官网</a>，找到右下角会话图标，可与我们的在线客服发起沟通</li><li>可通过邮件联系我们：<a href="mailto:service@ycloud.com?subject=Business%20partner"><service@ycloud.com></a></li></ol> | <30分钟 |
| 已有商务经理的客户 | 如有疑问可直接咨询对应商务经理                                                                                                                                                                                      | <15分钟 |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpdocs.ycloud.com/help-center/zh/zhi-chi/ycloud-zhi-chi-tuan-dui.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.