## 订单退款/退货
需要对订单进行退款、退货时，请：
1. 点击：退款、退货按钮。
2. 填写：退款金额、原因、备注等字段
{% hint style="info" %}
注意，
* 您填写的退款金额、退货理由等信息，都可以被您的客户看到。
* note字段信息，并不会被您的客户看到。
{% endhint %}
保存后的退款、退货信息，将在订单详情展示，如下图：
---
# Agent Instructions: Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://helpdocs.ycloud.com/help-center/zh/shop/orders.md?ask=
```
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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.