# Freshdesk

快速集成Freshdesk工单系统，在WhatsApp聊天过程中创建工单，以便客服跟进问题。

## 教程

### 步骤1：在Freshdesk账号中安装YCloud app

登录您的Freshdesk账号并访问Admin页面，搜索Apps访问服务市场。搜索YCloud进行安装。

<figure><img src="/files/qdH73emzSIeLNvNtHySr" alt=""><figcaption></figcaption></figure>

### 步骤2：绑定YCloud和Freshdesk的账号

<figure><img src="/files/yyR4pFHnsEx28Yfchyfz" alt=""><figcaption></figcaption></figure>

如何找到Freshdesk 的Admin key和URL？

登录您的Freshdesk账号，右上角访问Frofile settings页面，点击View API Key

<figure><img src="/files/B3InxNc8WmRwAIsAhOLz" alt=""><figcaption></figcaption></figure>

复制 APIs for ticketing 中的key 和 URL

<figure><img src="/files/a1i1d8p3r0qtV6oW8Zbv" alt=""><figcaption></figcaption></figure>

### 步骤3：同步工单字段

将工单需要的字段，在Sync上打开。

<figure><img src="/files/a4NqK4sDGd2M7aVlEtRp" alt=""><figcaption></figcaption></figure>

### 步骤4：在YCloud的Inbox中创建工单

访问YCloud的Inbox页面。

当您在客户聊天的过程中需要创建工单进行问题跟进时，可快速打开客户信息板块，在Freshdesk板块中创建工单

<figure><img src="/files/JSMEmgPRJs3kHJNXdJa3" alt=""><figcaption></figcaption></figure>

填写工单信息。

<figure><img src="/files/Zk6Q7t92597b00QMcidP" alt=""><figcaption></figcaption></figure>

提交后可在客户信息中查看工单信息。

<figure><img src="/files/voCkhYHTMYTLOLttlXhP" alt=""><figcaption></figcaption></figure>


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