# Inbox手机客户端

## 下载手机客户端口-安卓

<div align="left"><figure><img src="/files/UGXNVluJP7nwVT7UxnaM" alt="" width="188"><figcaption></figcaption></figure></div>

&#x20;               [**点击下载**](https://oss-ycloud-publicread.oss-ap-southeast-1.aliyuncs.com/tmp/inbox.apk)

## 下载手机客户端口-IOS

<div align="left"><figure><img src="/files/lb2wNmYBH7LLN61DmCDa" alt="" width="188"><figcaption></figcaption></figure></div>

&#x20;            [  **点击下载**](https://apps.apple.com/us/app/ycloud/id6745244974)

## 下载手机客户端口-Google Play

<div align="left"><figure><img src="/files/XBYmfJook7QGYQVmDfv2" alt="" width="375"><figcaption></figcaption></figure></div>

&#x20;            [ **点击下载**](https://play.google.com/store/apps/details?id=com.ycloud.inbox)

{% hint style="info" %}
如后续版本更新，您需要遵循 app 中弹窗指引对 app更新后方可继续使用。
{% endhint %}

## Inbox 移动端功能

### 登录，通过您的账号密码登录移动端Inbox

<figure><img src="/files/oG1CITj25pE5eT4qBwTc" alt="" width="236"><figcaption></figcaption></figure>

### 会话列表

1. 筛选会话状态，支持筛选开启、关闭、全部状态的会话
2. 支持会话排序，可以按照最新进线会话优先、未读会话优先和星标会话优先
3. 支持点击漏斗按钮展开高级筛选，包括按照会话分配情况筛选、按照联系人标签筛选以及选择特定自定义筛选器
4. 通过点击头像下方按钮切换坐席当前在线、离线状态
5. 搜索会话，点击放大镜按钮，通过客户号码或名字进行会话搜索
6. 新增会话，点击加号按钮，向指定号码发送消息
7. 查看会话，点击列表内具体会话查看聊天详情

<figure><img src="/files/qzlgxm6MrsezTSFCdOL3" alt="" width="240"><figcaption></figcaption></figure>

<figure><img src="/files/GDvsBBKMlSdDPeswRFBf" alt="" width="238"><figcaption></figcaption></figure>

### 会话详情

1. 点击右上角 close 按钮可以关闭当前会话
2. 由其他坐席正在处理的会话可以通过点击【assign to me】按钮进行接入
3. 已经不支持发送自由格式的会话可以通过点击下方【template message】按钮 发送模板消息

<figure><img src="/files/kTj77Qk4nAAp2toElsa7" alt="" width="238"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=NzQxMDIxMWEyMjQ0ZDQ2NzhkNWY2YTUyNjNjZTI0OTdfSnFXTENmNFRTYXBreFdRRGFKaVJzek5vbk5PNmtmZmdfVG9rZW46TlVwOWJpTVRTbzN1b0J4REJNOGM2eVZVbnJGXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

4. 点击右上角设置按钮，可以为当前会话添加会话标签
5. 支持将当前会话转接给另一个坐席
6. 支持将当前联系人加入黑名单
7. 支持将当前联系人加入【取消订阅】名单

<figure><img src="/files/qDOwOI0XPGCsf5IZb6uh" alt="" width="238"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=ZTI3Yjc5YmEyMmFiZTY5ZjQwZGZkOGI5MGFiZTY1YjZfRURyOVFPVEdzbnZHVUJNYTdaYkNBaXlJZEIwSzdnS2FfVG9rZW46U1hmUGJaQ081b0VuSlh4Zm9hZmN0SURGbjZnXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

8. 点击输入框左侧加号按钮，支持选择发送图片、视频以及其他附件
9. 支持发送快捷回复
10. 支持发送模板消息
11. 支持输入框内容翻译功能

<figure><img src="/files/ltRQp5SnTs7aRJtwIwOv" alt="" width="236"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=MWU0N2RmMDk4MTFjYjk1YTYzYmE0MGYxNTEyOWVkMWFfSGhSWWxxajZlaG5INXdxV2R1SUdxQmJVWmZNV1pWTm9fVG9rZW46RTlKSWJuSnpjb3dFYXR4cFdCdmM5WnVmblhnXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

### 联系人详情

1. 点击联系人头像进入联系人详情
2. 支持修改联系人昵称
3. 支持编辑联系人标签
4. 支持修改联系人属性<br>

<figure><img src="/files/0IvJHpnWaiwWhYvQk5pB" alt="" width="258"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=NTg1YmFhODVmZTc5MjYxN2VmMmI3MmZiNTEzNzUxMTZfV3R3RDFLdDZ1eEt3SlZsS3VyZUM2NFRYa2gwZ0QxY0dfVG9rZW46TTZQbGJZVnQ1b2VqZkl4RmdwaWN6RTdublJkXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

### 设置

1. 进入翻译设置，可以打开自动翻译开关，并选择翻译的目标语言
2. 支持选择工作台语言
3. 支持切换公司
4. 支持登出

<figure><img src="/files/5Ap3TIi0vmrZbCe5Cmgy" alt="" width="250"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=ODBiNWQ1ZmNlNzY4NjBmZDY0NWJhZGQ0ODdmY2MxYjRfWHM0Zm9yRmNua3JPeUlnaW9yRE1CRFdFZzBrejhMMFpfVG9rZW46WW5OeGIzUUx3bzV4Snh4YXZ1SWNTaGhGbmxmXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdocs.ycloud.com/help-center/zh/inbox/inbox-mobile-client.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.