# Inbox手机客户端

## 下载手机客户端口-安卓

<div align="left"><figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FwsD6fhPz6PIkAQ7TDoVz%2Fapp.png?alt=media&#x26;token=9615561e-e4c1-4328-88e1-bfb29a52591e" alt="" width="188"><figcaption></figcaption></figure></div>

&#x20;               [**点击下载**](https://oss-ycloud-publicread.oss-ap-southeast-1.aliyuncs.com/tmp/inbox.apk)

## 下载手机客户端口-IOS

<div align="left"><figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2F4AIP450hxgCdvqHO11SE%2Fimg_v3_02m2_81edf1bf-d735-4e02-8507-e9cb3b763cfg.jpg?alt=media&#x26;token=0aaa7a74-24bf-41b3-8ca0-2993bfda7530" alt="" width="188"><figcaption></figcaption></figure></div>

&#x20;            [  **点击下载**](https://apps.apple.com/us/app/ycloud/id6745244974)

## 下载手机客户端口-Google Play

<div align="left"><figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2F6tVGOPx0OH2ZNyLp4R42%2Fimage.png?alt=media&#x26;token=17bc90de-bf5a-4f11-bfa2-1817d76bf78c" alt="" width="375"><figcaption></figcaption></figure></div>

&#x20;            [ **点击下载**](https://play.google.com/store/apps/details?id=com.ycloud.inbox)

{% hint style="info" %}
如后续版本更新，您需要遵循 app 中弹窗指引对 app更新后方可继续使用。
{% endhint %}

## Inbox 移动端功能

### 登录，通过您的账号密码登录移动端Inbox

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FCvXzucqgGJPMwzz34082%2Fimage.png?alt=media&#x26;token=7d0be2b1-3492-4b36-8125-9e49cc6f20c1" alt="" width="236"><figcaption></figcaption></figure>

### 会话列表

1. 筛选会话状态，支持筛选开启、关闭、全部状态的会话
2. 支持会话排序，可以按照最新进线会话优先、未读会话优先和星标会话优先
3. 支持点击漏斗按钮展开高级筛选，包括按照会话分配情况筛选、按照联系人标签筛选以及选择特定自定义筛选器
4. 通过点击头像下方按钮切换坐席当前在线、离线状态
5. 搜索会话，点击放大镜按钮，通过客户号码或名字进行会话搜索
6. 新增会话，点击加号按钮，向指定号码发送消息
7. 查看会话，点击列表内具体会话查看聊天详情

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FtVf9H7AIjsCKfUvrJ8ZY%2Fimage.png?alt=media&#x26;token=17d97070-6ddf-4447-8197-990c26b305ff" alt="" width="240"><figcaption></figcaption></figure>

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FckfroFURiRTMaYaMclyp%2Fimage.png?alt=media&#x26;token=2a286b49-8f1e-44dd-aa5a-57580e499f6a" alt="" width="238"><figcaption></figcaption></figure>

### 会话详情

1. 点击右上角 close 按钮可以关闭当前会话
2. 由其他坐席正在处理的会话可以通过点击【assign to me】按钮进行接入
3. 已经不支持发送自由格式的会话可以通过点击下方【template message】按钮 发送模板消息

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2F3tSGZS4aiAsJK5nbOSBl%2Fimage.png?alt=media&#x26;token=05693fd4-3c44-4767-a762-cd883112c169" alt="" width="238"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=NzQxMDIxMWEyMjQ0ZDQ2NzhkNWY2YTUyNjNjZTI0OTdfSnFXTENmNFRTYXBreFdRRGFKaVJzek5vbk5PNmtmZmdfVG9rZW46TlVwOWJpTVRTbzN1b0J4REJNOGM2eVZVbnJGXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

4. 点击右上角设置按钮，可以为当前会话添加会话标签
5. 支持将当前会话转接给另一个坐席
6. 支持将当前联系人加入黑名单
7. 支持将当前联系人加入【取消订阅】名单

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2Flxe3L1bk1Q663XBYmhoq%2Fimage.png?alt=media&#x26;token=a9198f90-2cdb-41e1-a240-dd0171e590ce" alt="" width="238"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=ZTI3Yjc5YmEyMmFiZTY5ZjQwZGZkOGI5MGFiZTY1YjZfRURyOVFPVEdzbnZHVUJNYTdaYkNBaXlJZEIwSzdnS2FfVG9rZW46U1hmUGJaQ081b0VuSlh4Zm9hZmN0SURGbjZnXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

8. 点击输入框左侧加号按钮，支持选择发送图片、视频以及其他附件
9. 支持发送快捷回复
10. 支持发送模板消息
11. 支持输入框内容翻译功能

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2F1C7UNtU1UMsCluRp1Nr0%2Fimage.png?alt=media&#x26;token=8db503b9-b462-462b-a8ea-659f66bdc484" alt="" width="236"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=MWU0N2RmMDk4MTFjYjk1YTYzYmE0MGYxNTEyOWVkMWFfSGhSWWxxajZlaG5INXdxV2R1SUdxQmJVWmZNV1pWTm9fVG9rZW46RTlKSWJuSnpjb3dFYXR4cFdCdmM5WnVmblhnXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

### 联系人详情

1. 点击联系人头像进入联系人详情
2. 支持修改联系人昵称
3. 支持编辑联系人标签
4. 支持修改联系人属性<br>

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FEAKBoGoKZotrMSqdiofx%2Fimage.png?alt=media&#x26;token=903d18a0-2d99-450f-b228-95497ef67496" alt="" width="258"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=NTg1YmFhODVmZTc5MjYxN2VmMmI3MmZiNTEzNzUxMTZfV3R3RDFLdDZ1eEt3SlZsS3VyZUM2NFRYa2gwZ0QxY0dfVG9rZW46TTZQbGJZVnQ1b2VqZkl4RmdwaWN6RTdublJkXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>

### 设置

1. 进入翻译设置，可以打开自动翻译开关，并选择翻译的目标语言
2. 支持选择工作台语言
3. 支持切换公司
4. 支持登出

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FkAm9SeBsi4GhYLyX7QAC%2Fimage.png?alt=media&#x26;token=0b2c1a7f-6aa5-4c81-b5c3-545ffc44f5bb" alt="" width="250"><figcaption></figcaption></figure>

<div align="left"><figure><img src="https://ycloudteam.feishu.cn/space/api/box/stream/download/asynccode/?code=ODBiNWQ1ZmNlNzY4NjBmZDY0NWJhZGQ0ODdmY2MxYjRfWHM0Zm9yRmNua3JPeUlnaW9yRE1CRFdFZzBrejhMMFpfVG9rZW46WW5OeGIzUUx3bzV4Snh4YXZ1SWNTaGhGbmxmXzE3NDYwMDM1ODU6MTc0NjAwNzE4NV9WNA" alt="" width="188"><figcaption></figcaption></figure></div>