# 接待CTWA的访客

## 通过Inbox接待访客 <a href="#id-jie-dai-ctwa-de-fang-ke-tong-guo-inbox-jie-dai-fang-ke" id="id-jie-dai-ctwa-de-fang-ke-tong-guo-inbox-jie-dai-fang-ke"></a>

当用户点击CTWA后，客户将打开企业的 WhatsApp 企业账号对话窗口开始对话。这时候你必须要能够实时看到访客的消息并进行即时的回复。

**YCloud Inbox是一款实时聊天工作台**，你可以将它连接到自己的 WhatsApp 企业账号，并可以邀请您的销售或客服团队一起参与接管访客的对话，还可以根据对话深度或客户意向对访客打标签。

我们提供了详细的分步指南以帮助你开始使用Inbox：

{% embed url="<https://ycloud-team.gitbook.io/help-center/~/changes/IqNHz5fsbvP791RHlujH/inbox/inbox-jie-shao>" %}

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FrJHAgRDF3qwF39v6NzIc%2Fimage.png?alt=media&#x26;token=a133bba2-b25a-49a1-8951-9fb673842826" alt=""><figcaption><p>YCloud Inbox</p></figcaption></figure>

## 使用ChatBot接待访客 <a href="#id-jie-dai-ctwa-de-fang-ke-shi-yong-chatbot-jie-dai-fang-ke" id="id-jie-dai-ctwa-de-fang-ke-shi-yong-chatbot-jie-dai-fang-ke"></a>

还可以使用**YCloud 直观的无代码拖放构建器构建您自己的 WhatsApp 机器人，**&#x6BD5;竟我们很难保证每时每刻都要坐在在电脑面前。

常见的WhatsApp聊天机器人有两种模式：

1.所有新访客优先通过聊天机器人接待，在必要的时候转接给人工坐席。

2.仅在非工作时间由聊天机器人接待。

3.仅在人工坐席均不在线的情况下由聊天机器人接待。

我们提供了一个简单的图片示例。更多细节，参考详细教程进行操作：

{% embed url="<https://ycloud-team.gitbook.io/help-center/~/changes/IqNHz5fsbvP791RHlujH/chatbot/shen-me-shi-chatbot>" %}

<figure><img src="https://4253554051-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F78HV6e8vN6mhwsbohgTK%2Fuploads%2FSTflz7EOq9Ss5Ntr8XQM%2Fimage.png?alt=media&#x26;token=2fad3ba8-c307-43e8-b9f1-e6dc8e8d23d5" alt=""><figcaption><p>YCloud Chatbot</p></figcaption></figure>


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