# Agent takeover

“Agent takeover”代表**客服接管对话**。当连接了“Agent takeover”的组件后，客户与Chatbot的对话将会分配给在线客服进行处理。

在"Agent takeover"中，您可以选择客服分配的规则

1. 和当前号码设置的分配规则一致
2. 指定给固定的团队进行接待
3. 指定给固定的客服/销售进行接待

<figure><img src="/files/LKReqUN3J7qnOkZZ3RiI" alt=""><figcaption></figcaption></figure>

## 适用场景

使用于处理一些Chatbot无法解决的复杂性对话，或者建议放在Chatbot的偏后环节。

*举例：当Chatbot的对话任务已经执行到后期时，可以添加一个询问是否解决了客户的需求的组件，当客户表示Chatbot并没有解决问题时，可以连接“Agent Takeover“组件，让客服来接管当前对话继续处理比较复杂的问题。*

<figure><img src="/files/D0CoploEKKuWmaH2kVHF" alt=""><figcaption></figcaption></figure>

或者，也可以专门设置触发人工客服的关键词。当触发了对应的Chatbot后，对话则会自动转接到人工客服。

<figure><img src="/files/zlh55CqESzVk0xPOEYfh" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdocs.ycloud.com/help-center/zh/chatbot/chatbot-components/agent-takeover.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.