# 客服指南

## 接待客户

### 个人状态设置

客服上线后进入 Calling 界面，首先检查是否已授权浏览器权限，如未授权则点击左上方的授权按钮进行授权。

在准备好后，点击左上角状态按钮将自己的状态切换为“Available”。

<figure><img src="/files/tb0Z8aZ44QhkkZVNeFP3" alt=""><figcaption></figcaption></figure>

### 接听通话

当有通话被分配进线时，您将看到界面上出现提示弹窗，点击绿色通话按钮接听通话并进行服务。在完成通话后，点击红色结束通话按钮结束当前通话。

<figure><img src="/files/re91yfOWlN5dvMxgVTkV" alt=""><figcaption></figcaption></figure>

### 其他操作

<figure><img src="/files/EnGkwQCg1ir8oR6zcWWV" alt=""><figcaption></figcaption></figure>

1. 添加通话标签：点击添加按钮为通话添加标签，方便后续通话记录的分类与管理
2. 添加、编辑通话摘要：对通话进行简单地摘要，如记录用户问题解决情况、遗留问题、用户满意度等
3. 对联系人信息进行修改：点开右侧联系人详情，可以对联系人的相关信息进行编辑更新
4. 切换 Inbox Chat 页面发送消息：如在通话过程中或通话后需要和客户沟通文本、图片等消息内容沟通，可以切换到 Chat tab 中与客户继续进行交流


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